Our WordPress Hosting & Maintenance plan, or Technical Support, includes hosting for your website, regular updates, infrastructure support & uptime monitoring, a security centric website, built for speed, and powered by Digital Oceans Cloud Platform through WPMU, a staging site, daily backups, an SSL certificate, proactive hack and malware removal, and much more!

You can also request monthly reports with all your key website metrics.

Yes, you can. You own the rights to your domain name, so Frontline will work with your domain name provider to conduct a DNS update prior to activating your new website. It is a simple technical step that ensures your domain name (which can be registered with GoDaddy, Domain.com, Bluehost, etc.) connects with our servers where your website is hosted.

Some support plans will require that we connect your DNS with our management software so we can provide an extra layer of protection, but you will always be able to hold your own domain.

We have a team of WordPress experts keeping your site up to date.

Here is an overview of the update process:

1. Generate a fresh staging site based on your live site
2. Update WordPress core, theme, and all plugins on the staging site
3. Run our laundry list of tests, and track bugs and issues
4. Apply fixes to issues and re-run tests 
5. Push approved updates to live site

We do offer high availability (HA) hosting, as well as an SLA-backed 99.9% uptime guarantee. We can make this SLA thanks to the flexibility of our container-based infrastructure, proactive load management by the WPMU Engineering team, and the use of a best-in-class cloud provider in Digital Ocean.

We take security extremely seriously at Frontline and have a number of measures deployed and planned. Some security measures are active by default and some can be activated upon request.

Some of these measures include:

• Installing SSL certificates – the first step for improving security on a website
• Activating 2FA – any WordPress user account can be configured with 2FA upon request
• Enabling HTTP security headers – available on all websites upon request
• reCAPTCHA spam protection – to protect your site against unwanted bot and spam entries
• Custom WordPress login URL – reduces brute force attacks by hiding the login URL. Soon to be available on all websites upon request
• Regular update cycles – keeping your website up-to-date is vital. We regularly roll out updates across all our sites after testing
• Web Application Firewall – Protecting your server and traffic before it even reaches your website
• Intelligent Threat Mitigation – advanced software that regularly monitors traffic, automatically routes suspicious behavior to a container, and notifies us immediately of the issue
• And many more! – we have many more security features deployed such as server side protections, and on-site security fixes

We can carry out performance optimizations on our Website Support plan. Here are some of the tasks we can perform to improve the speed of your site;

• Optimize Images
• Specify Image Dimension to Load in Proper Size Images
• Reduce Server Response Time
• Inline JS and CSS for small file
• Preload for Google fonts and local fonts
• Remove unused JS and CSS
• Minify JavaScript and CSS
• Leverage Browser Caching
• Enable Compression
• Render-Blocking Resources
• Remove Query Strings
• Combine Requests
• Lazy Loading Images
• Inline Critical CSS
• Activate CDN Support
• And more…

We have just two limitations, on-disk space and site visits.

Dedicated Resources

• You get 25GB of disk space for your website. This is sufficient for 99% of all sites we host, with the average site size being 0.5GB.
• 1GB of Memory with an additional 1GB of swap for those busy days.
• 1 CPU dedicated just for you.
• Dedicated IP address that is never shared with anyone else.
• We can always upgrade your server resources to accommodate an increase in demand. If its temporary, its on us. If its needed for more than a few days, we’ll discuss options for the upgrade! 

Visits

• Unlimited, always!

No. In order to keep your site secure and functional, we do not allow our clients to access the SFTP for their site. 

If you need to access your SFTP for any reason, send us an email and we’ll make sure your objective is met!

Yes, we can support websites we don’t host, but we cannot guarantee certain features, such as:

• Monthly WordPress updates – Core, plugin and theme files updates every month by human testers
• Hack fix guarantee – If your site is compromised while hosted with us, we’ll fix it for free
• Staging site– We provide each site with its own staging site to plan and test site updates
• Premium tier network – We host our sites on the best of Google’s Cloud Network
• Choosing your data center – 100+ data centers to host your website from
• CDN Included – Speed up content delivery and reduce page load time with our HTTP/3-enabled CDN powered by Cloudflare
• Dedicated PHP Workers – Used to execute simultaneous WordPress tasks quickly
• Server-level & Edge caching – Helps to keep your site loading quickly
• Latest Stable PHP Version – We use the latest PHP technology with PHP 8.0 and 8.1
• Secure WordPress hosting – Our host-chosen host provides state-of-the-art active and passive measures to stop attacks.
• SSL Certificates – This is included in every website we host as standard
• XML-RPC disabled – We disable known vulnerabilities to reduce the risk of brute force attacks
• Database Security & Secure File and Server Permissions – Our servers come with robust database security that protects your data at the source
• DDoS detection – We provide active measures to prevent downtime due to DDoS attacks
• Encrypted SFTP and SSH connections (no FTP) – We only use the most secure protocols to access server files

Here are a few things to be aware of if you decide to host your site

• • We recommend you keep your website up-to-date and perform major updates on a staging environment first
  • Please provide us with a staging environment, so our developer can perform major updates here before we implement it on the live site.
  • Make sure to back up your website frequently. We recommend doing it daily.
  • The credentials to access your website dashboard will be securely kept in Frontline’s password manager platform and shared with our team to ensure that all Pronto agents can access your website.